Refund policy
RETURNS & EXCHANGES
We want you to love your MONO pieces. If something isn’t right, here’s how returns and exchanges work.
RETURN TIMEFRAME
- Returns are accepted within 14 days of receiving your order
- Items must be unworn, unwashed, and in original condition
- All tags and hygiene liners (if applicable) must be intact
Returns requested after 14 days cannot be accepted.
NON-RETURNABLE ITEMS
For hygiene reasons, we do not accept returns or exchanges on:
- Socks
- Items marked as final sale
SETS (IMPORTANT)
If you purchase a set (bra + leggings), the set must be returned as a complete set.
We do not accept partial returns of individual items from a set.
EXCHANGES
- Exchanges are accepted for size or color (subject to availability)
- Customers are responsible for return shipping costs
- We will cover shipping costs for the exchanged item sent back to you
REFUNDS
- Once your return is received and inspected, we’ll notify you
- Approved refunds are issued to the original payment method
- Original shipping costs are non-refundable
- Refunds are processed within 5–10 business days
RETURN SHIPPING
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- MONO is not responsible for lost return parcels
Return address details will be provided once your return request is approved.
DAMAGED OR FAULTY ITEMS
If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos.
📧 support@monogymwear.com
We’ll make it right.
SHIPPING RESTRICTIONS
Returns are accepted only from Cyprus and Greece.
NEED HELP?
If you have any questions regarding returns or exchanges, contact us at:
📧 support@monogymwear.com
We’re always happy to help.