Refund policy

RETURNS, EXCHANGES & EU RIGHT OF WITHDRAWAL

We want you to love your MONO pieces. If something isn't right, here's how returns and exchanges work.

EU RIGHT OF WITHDRAWAL If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order — no reason needed. This window extends over weekends and public holidays.

To exercise your right of withdrawal:

  • Start your request through your customer account: https://shopify.com/99199680852/account
  • If you checked out using your phone number only (no email), use the return link in your SMS order confirmation instead — you won't be able to log in via the link above without an email address.

After notifying us, you have 14 days to return the item(s). We will issue your refund within 14 days of receiving the returned goods, to your original payment method. Standard outbound shipping costs will be refunded; return shipping costs are your responsibility.

Exemptions from the right of withdrawal: For hygiene reasons, the right of withdrawal does not apply to:

  • Socks
  • Items marked as final sale

RETURN TIMEFRAME (ALL CUSTOMERS)

  • Returns accepted within 14 days of receiving your order
  • Items must be unworn, unwashed, and in original condition
  • All tags and hygiene liners (if applicable) must be intact

Returns requested after 14 days cannot be accepted.

NON-RETURNABLE ITEMS For hygiene reasons, we do not accept returns or exchanges on:

  • Socks
  • Items marked as final sale

EXCHANGES

  • Exchanges accepted for size or color (subject to availability)
  • Customers are responsible for return shipping costs
  • We cover shipping for the exchanged item sent back to you

REFUNDS

  • Once your return is received and inspected, we'll notify you
  • Approved refunds issued to the original payment method within 5–10 business days
  • Original shipping costs are non-refundable (except for EU withdrawal requests, where standard shipping is refunded)

RETURN SHIPPING

  • Customers are responsible for return shipping costs
  • We recommend a trackable shipping service
  • MONO is not responsible for lost return parcels
  • Return address provided once your request is approved

DAMAGED OR FAULTY ITEMS If you receive a damaged or defective item, contact us within 48 hours of delivery with clear photos. 📧 support@monogymwear.com

SHIPPING RESTRICTIONS Returns are accepted only from Cyprus and Greece.

NEED HELP? 📧 support@monogymwear.com — we're always happy to help.